Useful information
A list of contact details for useful organisations is given below. Please let us know of any other organisations you have found useful. You may also find our list of Frequently Asked Questions (FAQs) useful.
RAF Pensions
AFPAA (G) Pensions Division
Mail Point 480
Kentigern House
65 Brown Street
Glasgow
G2 8EX
Pay and pensions enquiry service
t: 0800 085 3600 or 0141 224 3600
e: JPAC@spva.mod.uk or pensionshelp@spva.mod.uk
Pay Master General’s Office (PGO Crawley)
Sutherland House
Russell Way
Crawley
West Sussex
RH10 1UH
t: 0845 121 2514
For specific enquiries about the payment of your Forces Family Pension and Armed Forces Compensation Scheme benefits. If you are remarrying you need to write to both Norcross, regarding the War Widow Pension, and Glasgow, regarding the Forces Family Pension.
Veterans Welfare Service
“In April 2007, the MOD officially launched the Service Personnel and Veterans Agency, aimed at improving personnel, pensions, welfare and support services to members of the Armed Forces and veterans.”
When contacting, please have your National Insurance number to hand.
t: 0800 169 2277 (8.30am to 4pn, Mon-Fri)
w: www.veterans-uk.info/welfare/contact
The Forces Pension Society
68 South Lambeth Road
London
SW8 1RL
t: 0207 820 9988
w: www.forpen.org
“We exist to ensure that serving and retired members of the Armed Forces, their widows, widowers, surviving partners, civil partners and dependents receive the pension to which they are entitled and which they deserve.”
Samaritans
t: 0845 790 9090 (24 hours)
w: www.samaritans.org.uk
SSAFA
“We provide support for the serving men and women in today’s Armed Forces and for those who have served – even if it was only for a single day.”
SSAFA Forces Help
19 Queen Elizabeth Street
London
SE1 2LP
t: 0845 130 0975
e: info@ssafa.org.uk
National Council of Women
36 Danbury Street
Islington
London
N1 8JU
t: 0207 354 2395
w: www.ncwgb.org
An umbrella organisation for many women’s groups. Also holds local meetings. NCW respond to all proposed changes of legislation on behalf of women.
Royal Air Forces Association (RAFA)
117 Loughborough Road
Leicester
LE4 5ND
t: 01162 665 224
w: www.rafa.org.uk
The headquarters can put you in touch with your nearest RAFA Welfare Officer. Their war pensions Welfare Officer can advise on war pension matters.
Citizens Advice Bureau
The Compassionate Friends (TCF)
53 North Street
Bristol
BS3 1EN
t: 0845 120 3785 (National Office)
t: 0845 123 2304 (Helpline)
www: www.tcf.org.uk
TCF is a charitable organsiation of bereaved parents, siblings and grandparents dedicated to the support and care of other bereaved parents, siblings and grandparents who have suffered the death of a child.
Cruse Bereavement Care
PO Box 800
Richmond
Surrey
TW9 1RG
t: 0844 477 9400 (Helpline)
e: helpline@cruse.org.uk
w: www.cruse.org.uk
“Cruse Bereavement Care exists to promote the well-being of bereaved people and to enable anyone bereaved by death to understand their grief and cope with their loss. Services are free to bereaved people. The organisation provides support and offers information, advice, education and training services.”
Royal British Legion
199 Borough High Street
London
SE1 1AA
t: 0203 207 2100
t: 0845 772 5725 (general enquiries)
t: 0207 973 7331 (pensions)
w: www.britishlegion.org.uk
Child Benefit Helpline
t: 0845 302 1444
Bereavement Benefits
w: www.direct.gov.uk/en/MoneyTaxAndBenefits/BenefitsTaxCreditsAndOtherSupport/Bereaved
War Widows’ Association
c/o 199 Borough High Street
London
SE1 1AA
t: 0845 241 2189
e: info@warwidowsassociation.org.uk
Survivors of Bereavement by Suicide
t: 0844 561 6855 (Helpline 9am-9pm)
w: www.uk-sobs.org.uk
Road Peace
“Providing support for victims of road crashes (these are rarely accidents) and campaigning for justice, road safety and road danger reduction.”
t: 0845 450 0355 (Helpline 9am-5pm)
w: www.roadpeace.org.uk
National Association of Bereavement Services
2nd Floor
4 Pinchin Street
London
E1 6DB
t: 0207 709 9090 (Helpline 10am-4pm)
w: www.stjohnshospice.org.uk
Royal Navy Royal Marines Widows’ Association
‘The Royal Navy Royal Marines Widows’ Association recently formed with the aim of bringing friendship, support, guidance and comfort to those who have experienced the trauma of bereavement.
We have created this website, both as a place to bring together information which we hope you will find useful and to offer our services to you at this difficult time.
The Army Widows Association was formed by widows in 2004. Our aim is to offer comfort, support and friendship to the widows and widowers of service men and women and help them resolve some of the difficulties they may face after the death of their spouse. www.armywidows.org.uk
Mrs Clare Ellis
Veterans WORLD Editor & Publications WORK
SPVA External Communications Team
Service Personnel & Veterans Agency
Room 6303
Tomlinson House
Norcross
Thornton-Cleveleys
FY5 3WP
Tel 01253 338816 (direct Line) Ext 68816
Queen Victoria School, Dunblane, Scotland
Queen Victoria School is fully funded by the Ministry of Defence to provide the continuity and stability which boarding education offers, for the children of UK Armed Forces personnel who are Scottish, have served in Scotland or are/were part of a Scottish Regiment.
QVS is a fully boarding school, coeducational and tri-service. All necessary expenses for each pupil
are met by the Ministry of Defence, and we have a particular mission to care for those families who could not otherwise afford boarding education.
Further information can be obtained from from the Admissions Secretary, Queen
Victoria School, DUNBLANE FK15 0JY, or via the website: www.qvs.org.uk
Army Widows’ Association